1. Service Delivery Method 

All services provided by Creativeulo are digital and delivered electronically via our online platform. No physical goods are shipped. 

Please ensure your email address and contact information are accurate at checkout to prevent delays in receiving access details. 

2. Access to Products & Client Relationship Services 

a. Access: Upon successful payment, customers receive access to the purchased digital product, mentorship, or client relationship service as described on the product or service page.  

b. Confirmation: A confirmation email is sent to the customer’s registered email address, containing detailed instructions on how to access the purchased service or digital resource. c. Session Link: Mentorship or client sessions are conducted via secure third-party platforms. Access links are provided through the confirmation email. 

d. Technical Requirements: Customers are responsible for ensuring they have the required hardware, software, and a stable internet connection to access digital products and participate in online sessions. 

e. Account Use & Sharing: Access to purchased services and digital products is intended for the registered customer only. Sharing login credentials or digital files with third parties is prohibited. 

f. Technical Support: Creativeulo provides assistance with access issues and delivery of digital content. We are not responsible for technical issues on the client’s device, software, or internet connection. 

3. Delays in Access 

In the rare event of a technical issue preventing immediate access, we will work to resolve it as quickly as possible. Customers will be notified via email of any known service disruptions or delays.

4. Non-Receipt of Confirmation or Access 

If you have completed payment but have not received confirmation or access to your purchased service within 24 hours, please: 

∙ Check your spam or junk mail folder. 

∙ Contact our support team at contact@creativeulo.app3.uk with your transaction details. 

5. Service Availability 

While we strive for 24/7 service availability, planned maintenance or unforeseen technical issues may occasionally cause temporary interruptions. We will endeavour to provide advance notice of any scheduled downtime.

6. Refund Policy 

Our refund policy for mentorship sessions, client relationship services, and digital products is detailed in our Terms and Conditions of Service. 

7. Contact Information 

For any questions regarding this Delivery Policy or your access to services, please contact contact@creativeulo.app3.uk.