This Privacy Policy describes how Creativeulo ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services or make a purchase from creativeulo.app3.uk.
1. Information We Collect
We collect various types of information from and about users of our site, including:
a. Personal Information You Provide to Us:
Account Data: Name, email address, password, and profile picture [e.g., professional title, industry, and bio for mentors].
Contact Information: Name, email, phone number, physical address (for billing or communications).
Payment Information: Billing address, payment method details (collected by our third-party payment processor, not directly by us).
Communications: Records of your correspondence with us, including customer support inquiries.
User-Generated Content: Messages, posts, comments, reviews, feedback, and any other content you submit to the Site (e.g., in community forums, mentor profiles).
Mentorship Session Data: Records related to your scheduled and completed mentorship sessions (e.g., dates, times, and mentor/mentee selected).
b. Information We Collect Automatically:
Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and clickstream data.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4).
Device Information: Device type, unique device identifiers.
2. How We Use Your Information
We use the information we collect for various purposes, including
To Provide and Maintain the Services: To operate, manage, and provide the core functionalities of our platform, including connecting customers with third-party services and facilitating community interaction.
To Personalise Your Experience: To tailor content, customer recommendations, and community features based on your preferences and usage patterns.
To Process Transactions: To process payments for memberships, mentorship sessions, and all other services.
To Communicate With You: To send transactional emails (e.g., account confirmation, session reminders), updates, newsletters (if you opt-in), and respond to your inquiries.
For Analytics and Improvement: To understand how users interact with our site, troubleshoot problems, and improve our services, features, and user experience.
For Marketing and Promotion: To inform you about new services, features, or offers that may be of interest to you (with your consent where required).
For Security and Fraud Prevention: To protect our Site, users, and business from fraudulent activity, unauthorised access, and other security threats.
To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.
3. How We Share Your Information
We may share your personal information with the following types of third parties:
Mentors/Mentees: If you are a mentee, certain profile information will be visible to mentors. If you are a mentor, your public profile information will be visible to mentees and other users.
Service Providers: Third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), hosting, analytics (e.g., Google Analytics), email delivery, customer support, and marketing. These providers are obligated to protect your information.
Legal Compliance and Protection: If required by law, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Essential Cookies: Necessary for the site to function (e.g., session cookies for login).
Analytical/Performance Cookies: Help us understand how visitors interact with the Site.
Functionality Cookies: Used to remember your preferences (e.g., language or region).
Targeting/Advertising Cookies: Used to deliver relevant advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
Right to Restriction of Processing: Request that we limit the way we use your data.
Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of your personal data, particularly for direct marketing.
Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at contact@creativeulo.app3.uk. We may require you to verify your identity before responding to such requests.
6. Data Security
We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Third-Party Links
Our site may contain links to other websites that we do not operate. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: contact@creativeulo.app3.uk